Peter Manning

CHIEF EXECUTIVE - HBS Ltd                                                                                                         2004 – 2007

A private equity owned organisation supplying business process outsourcing services to the public sector, particularly local authorities. The company was owned by Nomura and managed by Terra Firma.

Transformed the business from loss making (2003/04 EBITDA -£16M) to profit (2006/07 EBITDA + £2m).

The business became the benchmark for transformational improvement of UK public services as evidenced by major customer contract renewals, new business successes and the ultimate sale of the business to Mouchel Parkman PLC in 2009. Successes included a 12-year contract with Oldham MBC for the outsourcing of support services (Value >£200M). At time of sale HBS had a forward order book value of circa £1bn. 

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PRESIDENT & CHIEF EXECUTIVE - COLT Telecommunications plc                            1999 –2003

(previously Chief Operating Officer)

Listed on the LSE and NASDAQ, current market cap circa £1Bn. Operating in 13 European countries and USA. Provides communication services to European business customers. Services range from the provision of local and pan European optic fibre networks through to complex outsourcing of customers’ e-commerce requirements. Turnover >£1Bn (70% from mainland Europe) with over 5,000 staff.

Responsible for completing the £2Bn network and infrastructure build phase of the business and driving revenue and profit growth. During this period COLT won 28 European awards for quality of service to its customers and became the communication supplier of choice to global customers e.g. Deutsche Bank, Diageo, Reuters, Morgan Stanley, Dante, Regus, Fiat.

Effective management of City (US and Europe) investors. As a result, raised >£0.75Bn funding from the public markets, allowing the business plan to be fully funded

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PRESIDENT AND CHIEF EXECUTIVE OFFICER - Concert Communication Inc         1996 – 1999

A JV between MCI and BT Plc headquartered in Reston, Virginia, USA. A global provider of managed voice and data services. Presence in 28 countries supplying the communication needs of global customers such as Ford, Grand Metropolitan and Merrill Lynch. Grew revenues from $500m to $1bn. Headcount circa 1,400. Led company growth during complex changes in company ownership (MCI, WorldCom, BT, AT&T).

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CHIEF OF OPERATIONS - BT Europe                                                                                               1994 – 1996

BT’s expansion into mainland Europe included both minority and majority ownership of communication companies in 23 European countries. Created the operational model that positioned BT as the premier European supplier of communication services post-liberalisation of the European telecom market in 1998.

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GENERAL MANAGER OF CUSTOMER SERVICE (Apparatus) – British Telecom 1992 – 1994

Responsible for the service of BT's business customer equipment nationally (UK). Turnover was circa £700M. Initial headcount circa 12,000.

Introduced processes and systems that improved QOS to the best levels BT had ever achieved.

Introduced a commercial culture that underpinned turnaround from loss to profit (circa £150m improvement in profit), which involved reducing headcount by over 4,500.

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MANAGING DIRECTOR - BT City Business Products (CBP) Ltd                                    1986 – 1992  

A wholly owned subsidiary of BT supplying specialised IT products and solutions to the wholesale finance sector. Current revenue >£100M. 300 person organisation with products distributed in over 31 countries.

Increased sales by 100% in 3 years (60% overseas) including introduction of products into Asia.

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VICE PRESIDENT STRATEGIC PLANNING - Centel Financial Systems                   1985 – 1986  

Subsidiary of Centel Corp, based in New York, and distributing BT (CBP) Ltd products to Wall Street customers.

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EXECUTIVE ENGINEER – BT             London City Area                                                       1981 – 1984

Hatfield Polytechnic. BSc Computer Science                                                                       1978 – 1981

Included work placement at British Aerospace as Cobol Programmer

BT  Various Technician/apprenticeship roles                                                                       1972 - 1978